Support Mobile Workforce

Support teams and IT managers can provide real-time support to their mobile workers in the field.

This can range from supporting technical issues to providing training, consultation or supporting devices used at the Store Front or static POS devices.

Maintain Privacy

Remote users can only access the specific Enterprise app, there is not unlimited access to the iOS device, or confidential data on the device.

The device owner controls access to the device by granting remote access and may see who and when someone is connected.

Remote sessions are suspended when the app is in the background.

Flexibility and Convenience

Remote access to the iOS device is made from a web browser, enabling remote access from any computer or any device with a web browser installed. This makes deployment quick, simple and cost effective, with access to the web app via secure URL.

Security

All communication sessions between the server, web app and Enterprise app are encrypted to ensure the integrity of company network and confidential corporate data.

Remote support users may only access devices belonging to groups assigned to them and device users may control when access is granted.

The Remote Control SDK

The SDK is a library which may be added to an internally developed Enterprise app to enable Remote Control functionality for that application only. It does not allow general remote control of the iOS device.

The SDK also adds settings to the app, whereby authenticated data is added and enabled the device to be registered on the server and assigned to a support group.

RiOS Server

The server enables and manages all communication sessions between the iOS application and the Web console. Communications may be encrypted with SSL and administrators may set the communication ports to fit internal security protocols. The server may be installed on Windows, Linux and OS X.

RiOS Web Manager

This allows the 'Super' administrator to create support users, device groups based on internal categories such as department, region, country etc. and associating these groups to support users.

RiOS Web Console

Xnet is a software development company for a wide spectrum of solutions in data, voice and video communications, especially in the corporate business sector.

Xnet is a fusion of 25 years software development, experience, knowledge and skills in Retail Systems, Telecommunications and Enterprise solutions, implementing and developing new technologies. The Xnet team is a blend of highly experienced, young, talented and creative IT professionals from different countries and backgrounds.

Our company culture comprises of professionalism, creative thinking and knowledge sharing which encourages original and creative ideas to develop.

One of the keys to our success is collaboration with our customers, unleashing creativity to innovate new solutions, often bespoke solutions tailored specifically to our customer's unique requirements and environment.

Our design mantra is the User Experience, this means our solutions must remove complexity to simplify tasks through intelligent and highly intuitive application or process workflows. We place a high emphasis on integrating our solutions with already embedded solutions to increase productivity, for example our pioneering integrations of telephony with CRM.

We are very enthusiastic disciples of Agile Software development for the benefits it bring to us and our customers. It allows our customers to be involved and watch their products grow, we do not develop in a vacuum.

Xnet Mobile Inc.

Atlanta, GA

info@xnet-mobile.com

Xnet Comunications GmbH

Stresemannstr. 375

22761 Hamburg

Germany

Tel.: +49 (0) 40 89702-0

Fax: +49 (0) 40 89702-100

Web: www.xnet-mobile.com

For demonstration we are providing a public trial version. For this purpose we have integrated RiOS into our own MediaLAND App.
This is a public trial, meaning that when testing you might see other devices testing, too. Please contact us under sales@xnet-mobile.com for setting up a personal test environment.

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